We can’t believe our eyes, and yet:Lufthansa has just received the ultimate award for an airline: the 5-star SkyTrax rating from the so-called independent rating agency.
Let’s remember that if Lufthansa has ahigh quality First Class product and an Economy product in the European average, their Business product is really not up to par:
- The Soft Product is really bad, with a very poor quality catering and a wine list not worthy of a Business (and a very 80s protocol)
- TheHard Productis no longer up to par, with 2-2-2 configurations and not all seats flat…
But with such a product in a highly competitive class like Business, how can you get 5 stars, especially since the ground service is far from perfect?
Let’s remember that in 15 years of travel, none of the TravelGuys have come across any SkyTrax agents to do a survey…
